Refund policy
Last updated: 04/08/2026
At LifeBoxesGo, we aim to ensure a smooth and transparent shopping experience. This policy outlines your rights and our procedures, including additional protections for customers in the European Union (EU) and the United Kingdom (UK).
1. Returns (General Policy)
We accept returns within 30 days of delivery.
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Items must be in original packaging
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Proof of purchase is required
Non-returnable items include:
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Perishable goods
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Personal care items
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Gift cards
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Final sale items
2. EU & UK Customers – Right to Cancel (Cooling-Off Period)
If you are located in the EU or UK, you have a legal right to cancel your order within 14 days of receiving your goods, without giving any reason. (Research Briefings)
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The 14-day period starts the day after you receive your item
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You must notify us within this period to exercise your right
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After notifying us, you have another 14 days to return the item (rocketlawyer.com)
Refund Requirements (EU/UK)
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You are entitled to a full refund, including standard delivery costs
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Refunds must be issued within 14 days after we receive the returned item (rocketlawyer.com)
Conditions
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Items must be returned in reasonable condition
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We may reduce your refund if the item shows signs of excessive use
Exceptions (EU/UK Law)
The right to cancel does not apply to:
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Personalized or custom-made goods
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Perishable goods
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Sealed items (e.g., hygiene products) once opened
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Digital downloads once accessed
3. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
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Contact us within 7 days of delivery
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Provide photos and order details
We will offer:
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A replacement, or
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A full refund at no additional cost
4. Refunds
Once your return is received and inspected:
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Approved refunds are issued to your original payment method
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Processing time: 5–10 business days (may vary by bank)
Note:
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Shipping fees are non-refundable unless the return is due to our error
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For EU/UK customers, original standard shipping must be refunded if cancellation rights apply
5. Exchanges
We only replace items if they are defective or damaged. Contact us to arrange an exchange.
6. Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or incorrect
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We recommend tracked shipping, as we are not responsible for lost returns
7. Order Cancellations
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Orders can be canceled within 12 hours of purchase
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EU/UK customers retain their 14-day legal cancellation right after delivery
8. Late or Missing Refunds
If you haven’t received a refund:
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Check your bank account
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Contact your card provider
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Contact your bank
If the issue persists, contact us.
9. Your Legal Rights
This policy does not override your legal rights under applicable consumer protection laws.
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UK customers are protected under the Consumer Rights Act 2015 (goods must be as described, fit for purpose, and of satisfactory quality) (rocketlawyer.com)
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EU & UK laws guarantee a minimum 14-day return period for online purchases (LegalVision UK)
10. Contact Us
Store Name: LifeBoxesGo
Email: support@lifeboxesgo.com